Pre-contract Information

1. Seller and Contact Details

2. Service Information

Pratix is a SaaS platform offering QR Menu, Online Reservations, dashboard management and other digital business modules that may be added over time, on a subscription basis. Services are provided electronically; there are no physical products, shipping or conventional delivery.

3. Main Features

• QR Menu: management of categories, products, locations, languages, themes, QR links, product details, allergen information and reports.
• Online Reservations: dates, times, party sizes, customer profiles, tags, groups, working hours, notifications and reporting.
• Dashboard: management of customers, businesses, users, roles, plans, subscriptions, payments, renewals, refund requests and settings.
• AI-powered features: tools such as description suggestions, content editing and image enhancement in eligible plans.
• Free tools: QR codes, WhatsApp links and similar small business tools may be offered separately.

4. Plans, Limits and Subscription Coverage

Pratix products may be offered in different plans. Depending on the product, coverage may vary by number of locations or users, product or reservation limits, languages, reporting, AI allowances, theme customization, QR generation and similar features. The chosen application, plan, period and any limits are shown when purchasing or starting a trial.

5. Price, Taxes and Payment

Product, plan, subscription period, total price and payment details are shown separately at checkout. Monthly or annual periods may vary by product/plan. Payments use the payment provider infrastructure activated in the system. Pratix does not store, process or manually view credit card details.

6. Trial Period

A 14-day free trial may be offered for eligible products and plans. The trial allows customers to test the product for their business, enter business details, explore dashboard screens and decide before subscribing. If no paid subscription is started at the end of the trial, product access may be restricted or placed in a pending-payment state.

7. Delivery and Activation

The digital service is activated through dashboard access after a trial starts or payment is approved. Customers manage their business, locations, products, categories, reservations, users and content through the dashboard. Activation may require accurate contact, business and necessary content information.

8. Customer Responsibilities

• Customers are responsible for the accuracy of business, product, image, price, reservation, contact and legal text information entered in the dashboard.
• Unlawful, misleading, rights-infringing or spam content must not be added to the system.
• Dashboard credentials must be kept secure and not shared with unauthorized people.
• Third-party SMS, email, payment and similar providers may experience technical interruptions or restrictions.

9. Withdrawal, Cancellation and Refunds

Pratix services are digital SaaS services provided electronically. Where a service is activated at the customer’s request, dashboard access is provided or digital content begins to be used, withdrawal and refund requests are assessed with regard to the service’s nature, usage, payment date and applicable legislation.

Cancellation and refund requests are reviewed in light of the subscription period, time used, assigned plan, any third-party costs, promotional conditions and the customer’s reasons. Full or partial refunds may apply where appropriate. Detailed conditions are set out in the Cancellation and Refund Policy .

10. Plan Changes and Renewals

Customers may wish to upgrade, renew or move to a different plan at the end of their term. Upgrades may be priced separately according to remaining time and new plan coverage. Downgrades generally take effect at term end and may be reviewed separately by support or finance where necessary.

11. Technical Support and Contact

Support requests may be submitted through the dashboard or sent to info@pratix.net . Support covers guidance on dashboard use, plan information, payment status, access issues, basic setup and product use.

12. Data Security and Card Details

Pratix processes customer and business data to provide services, manage subscriptions and payments, offer support and fulfill legal obligations. Credit card details are not stored in the Pratix database. Details about personal data are set out in the KVKK Privacy Notice and Privacy Policy .

13. Approval and Records

Customers may review this pre-contract information, the terms of use, privacy policy and KVKK notice before registering, starting a trial, paying or subscribing. By purchasing or starting a subscription, customers are deemed to accept electronic delivery of the digital service within their chosen product and plan.